Online Tech Support

For PCs for home users suffering from lack of prompt service from neighborhood computer stores, somewhat like BestBuy's GeekSquad but delivered via Internet. Can use platforms like GoToAssist®: for delivering the service.  

Benefits:

Questions:

Competition:

March 2009. (1) http://www.livetechonline.com/. Seems to be Canada-based since rates are quoted in Canadian Dollars. Rate is 90 CAD/h ~ 70 USD/h. Services include Minor Issues @ 32 USD, Gadget Help @ 65 USD (max. 45 minutes), Virus Cleaning @ 80 USD, Spyware Removal also @ 80 USD. (2) http://www.computerhelpsos.com/tech_support/index.html. Apart from packages, offers per minute billing @ 1.63 USD/min ~ 100 USD/h.

May 2009. www.fixya.com. Web 2.0-based user generated content. Free-of-cost for 6h response. 10 USD for premium email. 20 USD for live chat.

Jan 2010. www.iyogi.net. Over 1250 people, Gurgaon-based company. Offers unlimited PC support for around 130 $/y.

15-Jan-2010. www.snapabug.com. Takes a screenshot and other useful information from the user's PC and sends it to the support provider.